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Terms and Conditions
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TERMS OF USE

  • KN Farms provides farm-fresh produce — mainly Bangalore Blue grapes and pomegranates — harvested to order.
  • All fruits are grown naturally at our farm in Devanahalli, under the Nandi Valley region, using drip irrigation and organic-friendly practices.
  • By purchasing, you agree to accept that seasonal variations (size, sweetness, color) are part of natural farming and do not affect the quality.
  • The information on our website and social media is for customer guidance; availability depends on harvest cycles and weather conditions.
  • We reserve the right to update prices, delivery slots, or policies whenever required.

If you visit, use, or shop at the site or any future site operated by us, you accept these Terms and Conditions. In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third-party vendors, whether or not included in the site, you also will be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.

By subscribing to or using any of our products or services, you agree that you have read, understood, and are bound by the Terms and Conditions, regardless of how you subscribe to or use our products or services. If you do not want to be bound by the terms, you must not subscribe to or use our services.

RETURNS AND REFUNDS

As our products are perishable and harvested fresh for you, we cannot accept returns once delivered.

However, customer satisfaction is our priority — if you receive:
  • Damaged or spoiled fruits
  • Incorrect items/quantities
Please contact us within 12 hours of delivery with order details and photos.
After review, we will either:
  • Replace the product in your next delivery, or
  • Issue a refund to your original payment method within 3–5 working days.

Partial refunds may apply if only part of the delivery is affected.

Personalized items are made to order; we are unable to accommodate refunds or exchanges to personalized pieces once your order has been submitted.

ORDER CANCELLATION/MODIFICATION

  • Orders can be cancelled or modified within 6 hours of placement, or before harvesting begins.
  • Once fruits are picked and packed for you, cancellations are not possible.
  • For changes (address, quantity, contact details), please reach out to us quickly via WhatsApp, Instagram DM, or website support.
  • KN Farms reserves the right to cancel orders in case of unforeseen farm or weather conditions. In such cases, a full refund will be provided.

SHIPPING AND DELIVERY

  • We currently deliver within Bangalore city and nearby areas only.
  • All fruits are handpicked fresh from the farm, packed carefully, and dispatched same day or next day.
  • Delivery times depend on distance and order volume; customers will receive updates/tracking details once dispatched.
  • Fruits are delivered in eco-friendly packaging, designed to keep them fresh and safe in transit.
  • Customers are requested to refrigerate fruits immediately upon receiving to maintain freshness.
  • Delivery charges (if applicable) will be displayed during checkout.

We ship Monday through Friday, excluding select holidays. Once your order is processed and shipped out, we will notify you by email.

The following information is the estimated time frame you should receive your order after it has been shipped:

DATA PROTECTION

The owners and operators of this website take the protection of your data very seriously. We treat your data confidentially and according to the legal data protection regulations and this privacy policy.

The use of our website is usually possible without providing personal data. Personal data, such as your email addresses, is always provided to us voluntarily and only when you subscribe to our newsletter. Other personal data, including your name and address, is only required if you are ordering goods.

An external, PCI-compliant payment gateway (PayPal, Stripe) handles all credit card payment transactions.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Besides, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, and all transactions are processed through a gateway provider and are not stored or processed on our servers.

PRIVACY POLICY

The owners and operators of this website take the protection of your data very seriously. We treat your data confidentially and according to the legal data protection regulations and this privacy policy. Besides, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

COOKIES

This website partially uses cookies, small text files stored by your browser on your computer. Cookies do not cause damage to your computer and do not contain viruses. Cookies allow us to make our offer more user-friendly, more efficient, and more secure.

Most cookies that we use are so-called “session cookies,” which we will delete automatically after the end of your visit. Other cookies remain on your terminal device. Those cookies enable us to recognize your browser on your next visit.

We feel that the use of third-party services such as these improve your online experience because they allow you to see ads that will be more likely to be something you are interested in. If you want to opt-out from some cookies or tags that we collect, please visit these pages for more information:

www.google.com/ads/preferences

www.adroll.com/about/privacy#optpolicy

www.networkadvertising.org/choices

You can adjust your browser in such a way to allow cookies manually or to exclude cookies in general. In some cases, even to activate the automatic deletion of cookies when closing the browser.

The methods for doing so vary from browser to browser and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via the support pages of the browser suppliers.

Please note, the deactivation of cookies may impair the functionality of this website.

CONTACT FORM

If you send inquiries to us via the contact form, your data entered into the contact form, including the stated contact data, is stored for the purpose of dealing with your inquiry and in case of additional inquiries. That data will not be passed on without your permission.

NEWSLETTER

If you want to receive our newsletter, we simply need your email address. No other data is necessary. We use your address exclusively for sending the requested information and don't share it with any third parties.

Permission to store the email address, as well as the use of it for sending the newsletter, can be withdrawn at any time via the "Unsubscribe" link within the newsletter.

FINAL DISCLAIMER

Although we take all kinds of security measures for the protection of personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.

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